Customer Reviews
Rating Breakdown
All Reviews (50)
Kristeen Martin
March 4, 2026
Friendly and professional customer service. Speedy, but thorough, diagnostics and offered a number of solutions for washing machine repair. The part that was needed was handy and they were able to make the repair in the same visit, with a number of payment options and a 90 day guarantee of service.
Response from Apex Appliance Repair — March 4, 2026
Thank you, Kristeen, for the five-star review. We’re glad our team provided friendly, professional service and thorough, speedy diagnostics. It’s great to hear we could complete the repair on the same visit and that our multiple payment options and 90-day service guarantee met your needs. We appreciate your feedback and are here if you need anything in the future. Thank You!
Tymofii
February 17, 2026
Tim did a great job. Excellent service, good, kind and honest guys. Repaired the fan in the fridge.
Response from Apex Appliance Repair — February 17, 2026
Thank you for the kind review, Tymofii. We're glad Tim and the team provided excellent, honest service and got your fridge fan working again. We appreciate you recognizing our technicians' efforts. Please contact us anytime if you need further assistance. Thank You!
Ann Cohen
February 16, 2026
Scheduling was a breeze! Walter arrived within the provided time window. He was delightful, efficient and competent!! Bravo to Apex Appliance.
Response from Apex Appliance Repair — February 17, 2026
Thank you, Ann, for the wonderful review. We're so glad scheduling was easy and that Walter provided delightful, efficient, and competent service. We'll be sure to pass your kind words along to Walter and the team. We appreciate your support and are here if you need anything in the future. Thank You!
Chanthou Phay
February 16, 2026
Great service
Response from Apex Appliance Repair — February 16, 2026
Thank you for your kind review! We're delighted to hear you enjoyed our service and appreciate you taking the time to share your feedback. We look forward to welcoming you back soon. Thank You!
Ezhen Corp
February 2, 2026
Good coordination throughout. Reliable and easy to coordinate with. Highly recommend!
Response from Apex Appliance Repair — February 17, 2026
Thank you for the kind review, Ezhen Corp. We're pleased our coordination and reliability made your experience smooth. Your recommendation means a lot to our team. We look forward to supporting you again whenever you need us. Thank You!
Tim Wolfe
January 26, 2026
Walter was awesome, fixed it quickly these guys are amazing!
Response from Apex Appliance Repair — January 26, 2026
Thank you, Tim. We’re glad Walter could help and that everything was fixed quickly. We’ll pass your kind words along to Walter and the team. We appreciate your trust and look forward to serving you again. Thank You!
margo hanna
January 20, 2026
Walter was prompt & quickly diagnosed my dryer problem. He is friendly and very professional! I appreciated his personal manner and kindness. He is a great representative for Apex and I will definitely be calling Apex in the future when needed.
Response from Apex Appliance Repair — January 20, 2026
Thank you, Margo, for your wonderful review. We're so pleased Walter was prompt, friendly, and professional while diagnosing your dryer and that his kindness made a positive impression. Walter is a valued member of the Apex team and we will share your compliments with him. We look forward to helping you again whenever you need us. Thank You!
Kevin Collins
January 16, 2026
Walter at Apex Appliance was fantastic. He was on time, knowledgeable, and courteous. Will definitely call them again.
Response from Apex Appliance Repair — January 17, 2026
Thank you, Kevin, for the fantastic review. We’re glad Walter was on time, knowledgeable, and courteous during your service. We appreciate your trust and look forward to helping you again. Thank You!
Jennifer Clarke
January 14, 2026
Apex and Walter are extremely professional, prompt, knowledgeable and fair. I highly recommend this company.
Response from Apex Appliance Repair — January 14, 2026
Thank you, Jennifer, for your kind review. We're thrilled Apex and Walter provided professional, prompt, and fair service and we'll be sure to share your praise with them. We appreciate your recommendation and look forward to serving you again whenever needed. Thank You!
Clare Georgia
December 31, 2025
We had a wonderful experience with Apex appliance. Our washing machine broke on Christmas Eve and someone came out quickly - it did require ordering a part but we got a quick follow up appointment and the work was speedy. Would definitely recommend
Response from Apex Appliance Repair — December 31, 2025
Thank you so much for the kind review, Clare. We’re glad our team could respond quickly on Christmas Eve and make the repair promptly after the part arrived, and we appreciate your patience. Thank you for recommending Apex Appliance — we’re here whenever you need us again. Thank You!
Kevin Brayer
December 31, 2025
Response from Apex Appliance Repair — December 31, 2025
Thank you, Kevin, for the 5-star rating! We’re thrilled you had a great experience and appreciate your support. We look forward to serving you again. Thank You!
Travis Miller
December 27, 2025
The technician was quick, efficient, clean, and explained everything completely.
Response from Apex Appliance Repair — December 27, 2025
Thank you, Travis, for your kind review. We're glad our technician was quick, efficient, clean, and explained everything clearly. We appreciate your feedback and look forward to serving you again. Thank You!
Tanya Tate
December 11, 2025
Speedy and efficient.
Response from Apex Appliance Repair — December 12, 2025
Thank you for your positive feedback, Tanya! We're thrilled to hear that you found our service speedy and efficient. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to serving you again soon! Thank You!
Mike B
December 11, 2025
Absolutely fantastic. Professional. Clean. Polite. Highly recommend
Response from Apex Appliance Repair — December 11, 2025
Thank you for your wonderful feedback, Mike! We're thrilled to hear that you had such a positive experience with us. Your recommendations mean a lot to our team, and we strive to maintain the standards that impressed you. We look forward to serving you again in the future! Thank You!
RJ Previts
December 4, 2025
Walter was timely & efficient and solved our issue much faster than I expected. Will be using Apex for future appliance work!
Response from Apex Appliance Repair — December 4, 2025
Thank you for your positive feedback, RJ! We're thrilled to hear that Walter provided timely and efficient service and exceeded your expectations. We look forward to assisting you with any future appliance needs. Your support means a lot to us! Thank You!
Rachel McQuade
November 21, 2025
He did a great job.
Response from Apex Appliance Repair — November 21, 2025
Thank you for your positive feedback, Rachel! We are thrilled to hear that you were satisfied with the service. Your kind words motivate our team to continue delivering great results. We look forward to serving you again in the future. Thank You!
Jae'Von McClain
November 6, 2025
Did an excellent job; very fast too’
Response from Apex Appliance Repair — November 6, 2025
Thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that you were satisfied with the quality and speed of our service. Your feedback is greatly appreciated and motivates our team to continue delivering the best. We look forward to serving you again in the future! Thank You!
Christina Flynn
October 21, 2025
Great experience! Apex was able to come out the same day I called and fixed my dryer in under an hour! I will definitely call them again if anything else acts up. Nice technician too! I think his name was Rove, nice guy.
Response from Apex Appliance Repair — October 21, 2025
Thank you for your wonderful feedback, Christina! We're thrilled to hear that you had a great experience with our service and that Rove was able to assist you promptly. Your satisfaction is our top priority, and we look forward to helping you again in the future. Please don’t hesitate to reach out if you need anything else. Thank You!
shwetapuri1
October 7, 2025
Walter from Apex came to fix our ice water dispenser for lg refrigerator. He was very professional and nice. And fixed it no time.
Response from Apex Appliance Repair — October 7, 2025
Thank you for your positive feedback about Walter's service. We're glad to hear that he was able to quickly and professionally resolve the issue with your ice water dispenser. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If you need assistance in the future, don’t hesitate to reach out. Thank You!
Earl
October 3, 2025
What's very professional was right on time and I will use them again
Response from Apex Appliance Repair — October 3, 2025
Thank you for your positive feedback, Earl. We're thrilled to hear that you found our service to be professional and punctual. We look forward to serving you again in the future. Your satisfaction is our top priority. Thank You!
Teana Jackson
September 29, 2025
Response from Apex Appliance Repair — September 29, 2025
Thank you, Teana, for your wonderful review and for taking the time to give us a perfect rating. We're thrilled to hear that you had such a positive experience with us. Your support means a lot, and we look forward to serving you again in the future. Thank You!
Robert McEwen
September 18, 2025
Walter was very prompt and friendly diagnosed the problems and returned with parts to complete the repairs in a couple days at fair price 😀
Response from Apex Appliance Repair — September 18, 2025
Thank you for your positive feedback, Robert! We're thrilled to hear that Walter provided prompt and friendly service, along with efficient repairs at a fair price. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again in the future! Thank You!
Sarah Jankovic
September 17, 2025
Response from Apex Appliance Repair — September 17, 2025
Thank you for your wonderful review, Sarah! We are thrilled to hear that you had such a positive experience with us. Your support means a lot to our team, and we look forward to serving you again in the future. Thank You!
Emily Perry Gill
September 16, 2025
Walter came out to repair our refrigerator the same day we called - he was prompt, professional, and friendly! We will definitely use Apex again for future appliance repair projects.
Response from Apex Appliance Repair — September 16, 2025
Thank you for your wonderful feedback, Emily! We're thrilled to hear that Walter provided prompt and professional service while repairing your refrigerator. It's our goal to ensure customer satisfaction, and we appreciate your trust in us for future appliance repair projects. We look forward to serving you again! Thank You!
Amy Justice
September 12, 2025
Walter was very nice, thorough, and fixed my dishwasher in less than than 30 minutes! Thank you so much!
Response from Apex Appliance Repair — September 13, 2025
Thank you for your wonderful feedback! We're thrilled to hear that Walter provided you with prompt and thorough service. Your satisfaction is our priority, and we're glad we could resolve your issue quickly. We appreciate your support and look forward to assisting you in the future! Thank You!
Anna Penta
September 8, 2025
Quick response, thorough diagnosis of the issues with my dryer and very reasonable price to fix it. Really enjoyed working with them!
Response from Apex Appliance Repair — September 8, 2025
Thank you for your wonderful feedback, Anna. We're glad to hear that you had a positive experience with our service and found the diagnosis thorough and pricing reasonable. Your satisfaction is our priority, and we appreciate your kind words. We look forward to assisting you again in the future! Thank You!
Karen Zembik
September 7, 2025
I recently hired Apex Appliance Repair for a problem with my stove and the experience was excellent. Ruv was punctual, identified the issue quickly, and gave me options to solve the problem. I highly recommend them and will use their services again.
Response from Apex Appliance Repair — September 7, 2025
Thank you for your positive feedback, Karen. We are thrilled to hear that Ruv was able to assist you promptly and effectively with your stove issue. Your recommendation means a lot to us, and we are grateful for the opportunity to serve you. We look forward to helping you again in the future. Thank You!
Amir Sadri
September 5, 2025
I scheduled a dryer repair on Apex Appliance Repair's website early in the morning around 5 AM and requested same-day service in the afternoon. They were incredibly responsive and managed to send a technician by 1 PM the same day! The technician, Ruvim Kowaliuk, was friendly, professional, and very efficient. He quickly diagnosed the problem, replaced the heating element, and had my dryer working perfectly again. I’m very impressed with how fast, smooth, and hassle-free the whole experience was. I highly recommend Apex Appliance Repair for anyone looking for quick and reliable service!
Response from Apex Appliance Repair — September 6, 2025
Thank you for your fantastic review, Amir. We're thrilled to hear about your positive experience with our same-day service and Ruvim's professional assistance. Your recommendation means a lot to us, and we're grateful for your trust in Apex Appliance Repair. We're always here to help with any future appliance needs! Thank You!
Ashley Scullark
September 5, 2025
They are really good fixed my Samsung refrigerator in less then an hour and was very reasonable for the price. Highly recommend 10/10
Response from Apex Appliance Repair — September 5, 2025
Thank you for your fantastic review, Ashley! We're thrilled to hear that we could quickly fix your Samsung refrigerator at a reasonable price. Your recommendation means a lot to us, and we appreciate your support. If you need any further assistance, please don't hesitate to reach out! Thank You!
Kayvan
August 26, 2025
Walter did a great job with my dryer repair. Was professional, kind, and knew what he was doing. Repair went smoothly and quickly
Response from Apex Appliance Repair — August 26, 2025
Thank you for your positive feedback, Kayvan! We're thrilled to hear that Walter provided you with professional and efficient service during your dryer repair. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. If you need any further assistance, please don't hesitate to reach out. Thank You!
Melinda Maciaszek
August 25, 2025
Apex was quick and reliable. Walter was fantastic! The service was affordable.
Response from Apex Appliance Repair — August 25, 2025
Thank you for your wonderful feedback, Melinda! We are thrilled to hear that you found our service quick, reliable, and affordable. Walter truly appreciates your kind words. Your satisfaction is our priority, and we look forward to assisting you again in the future! Thank You!
Emily Freas
August 22, 2025
Walter came out from Apex Appliance today and fixed a problem that the installers caused on our fridge over a year ago It’s surprising what you’ll live with, but the professionalism, speed, confidence, and cleanliness with which Apex completed the repair makes me definitely regret waiting as long as I did. They had an appointment available the same week, they arrived when they said they would, they called 20 minutes before, and left me with a fully operational fridge, including fixing something I didn’t know was wrong.I cannot recommend them enough!
Response from Apex Appliance Repair — August 22, 2025
Thank you for your wonderful feedback, Emily. We are thrilled to hear that Walter was able to resolve the issues with your fridge efficiently and to your satisfaction. It's great to know that our professionalism and prompt service made a positive impression on you. Your recommendation means a lot to us, and we appreciate you choosing Apex Appliance for your repair needs. Thank You!
David Holbert
August 21, 2025
Great service reasonable price
Response from Apex Appliance Repair — August 21, 2025
Thank you for your positive feedback, David! We're delighted to hear that you enjoyed our service and found our prices reasonable. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again in the future. Thank You!
Marina Perez
August 20, 2025
Excellent service thank you
Response from Apex Appliance Repair — August 21, 2025
Thank you for your kind words, Marina. We're thrilled to hear that you had an excellent experience with our service. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again soon! Thank You!
Cori Richards
August 20, 2025
Response from Apex Appliance Repair — August 20, 2025
Thank you for taking the time to rate us with five stars! We truly appreciate your support and look forward to serving you again in the future. Your satisfaction means a lot to us. Thank You!
Rich Van Horn
August 19, 2025
Our technician was able to address our problem with the oven quickly, had a replacement part in his truck, and had it fixed in under an hour. Great service!
Response from Apex Appliance Repair — August 20, 2025
Thank you for your positive feedback, Rich! We're thrilled to hear that our technician was able to resolve your oven issue efficiently and effectively. Providing quick and reliable service is our priority, and we're glad we met your expectations. Your satisfaction is greatly appreciated, and we look forward to serving you again in the future. Thank You!
London Young
August 18, 2025
Excellent service! Scheduling was fast, friendly and efficient and the work was completed as promised. They fixed our Samsung 😭 ice maker! I would definitely use them again.
Laura Papcum
July 28, 2025
Great communication and service. Prompt and very professional. Highly recommend!
Response from Apex Appliance Repair — July 28, 2025
Thank you for your wonderful feedback, Laura! We're thrilled to hear that you had a positive experience with our communication and service. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Kathryn Pavliga
July 23, 2025
We had a great experience with Ruv. They were able to schedule our repair for the very next day after I called. We will use Apex in the future!
Response from Apex Appliance Repair — July 23, 2025
Thank you for your wonderful review, Kathryn! We're thrilled to hear you had a great experience with Ruv and that we could accommodate your repair so swiftly. We look forward to serving you again in the future! Your satisfaction is our top priority.
Musa Ali
July 16, 2025
Walter was fast , prompt , and knowledgeable. Would definitely recommend.
Response from Apex Appliance Repair — July 16, 2025
Thank you for your kind words! We're glad to hear that Walter provided you with fast and knowledgeable service. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Matthew Sanfrey
July 9, 2025
Great service, super nice. Would highly recommend
Response from Apex Appliance Repair — July 9, 2025
Thank you for your kind words, Matthew! We're thrilled to hear you had a great experience with our service. Your recommendation means a lot to us. We look forward to serving you again soon!
Zander Dover
July 8, 2025
Walter, came out and fixed our washing machine, he was super nice, clean, quick, and informing. Would highly recommend!!
Response from Apex Appliance Repair — July 8, 2025
Thank you for your kind words! We're thrilled to hear that Walter provided excellent service and successfully fixed your washing machine. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. If you need any further assistance, feel free to reach out!
Peggy Stern
June 30, 2025
Walter was just stupendous. Prompt, courteous, diagnosed problem with my dryer, repaired it perfectly. I am quite pleased. Do call Apex. A+ from me.
Response from Apex Appliance Repair — June 30, 2025
Thank you for your fantastic review, Peggy! We’re thrilled to hear that Walter provided you with prompt and courteous service and that your dryer is working perfectly now. Your satisfaction is our top priority, and we appreciate your recommendation of Apex. A+ from us to you too!
Will Smith
June 28, 2025
Technician arrived on time. He diagnosed, explained my options clearly, and made dryer repair within 45 minutes.
Response from Apex Appliance Repair — June 28, 2025
Thank you for your feedback! We're thrilled to hear that our technician provided you with timely and clear service during your dryer repair. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. If you need any further assistance, feel free to reach out.
Таня Веремій
June 27, 2025
very good service, fast and high quality! I recommend!
Response from Apex Appliance Repair — June 27, 2025
Спасибо за ваш отзыв! Мы рады, что вы остались довольны нашим обслуживанием. Ваши рекомендации очень важны для нас. Надеемся увидеть вас снова!
Sandra Kirkwood
June 25, 2025
Very satisfied with service
Response from Apex Appliance Repair — June 25, 2025
Thank you for your positive feedback! We're thrilled to hear that you are very satisfied with our service. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Denise Kennedy
June 24, 2025
Prompt service and complete honesty from their technician Ruvim. Due to multiple issues with my 12 year old washer we are proceeding with the purchase of a new one. But Ruvim's honest assessment of repair costs and time to explain what was involved was very much appreciated. Should I need repairs for my other appliances I will not hesitate to contact Apex.
Response from Apex Appliance Repair — June 24, 2025
Thank you for your wonderful review, Denise! We're glad to hear that Ruvim provided you with prompt service and an honest assessment. Your feedback about his thorough explanation means a lot to us. We appreciate your trust in Apex for your future appliance needs and look forward to serving you again. Enjoy your new washer!
Alan Weiner
January 29, 2026
This company over books and then lies why they didn’t keep their scheduled appointment. Their window for appointments is 5 hours and with all this lead time they still don’t show. When questioned they lie and attribute their failures on weak excuses. I would never deal with these unethical people again.
Doug
September 17, 2025
They advertise that they service the great Cleveland Ohio area, but they do not.
Nicole Grose
September 2, 2025
Called this number by accident, and they called me back to back from different numbers, very persistently. Didn't appreciate the harassment.
Response from Apex Appliance Repair — September 3, 2025
We're confused by this review. We received a call from this number that disconnected, so we called back - as we do with all dropped calls to ensure no one with an appliance emergency is left stranded. When that call also disconnected, we tried once more. Only then were we told the original call was accidental. We had no way of knowing it was a misdial. We were simply following our policy of returning missed calls, which has helped countless customers with urgent repair needs. Leaving a one-star review for a business that politely returned your call seems unfair. This review doesn't reflect any actual service experience with Apex Appliance Repair - we simply returned what appeared to be a customer call. We encourage those seeking appliance repair to read reviews from customers who have actually used our services and experienced our professional work and commitment to helping people. We'll continue returning disconnected calls because that's what responsible, caring businesses do.
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